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Office Hours: 8am - 6pm - weekdays | 8am - 5pm weekends
Cairns Time: Saturday 4:53pm
International Callers: +61 7 40402100

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Welcome to Cairns Australia! Cairns Info.com can help you research and book your Accommodation & Activities in Cairns

Accommodation Specials!

About Travstar.com

Who are we?
We are an online travel agency servicing Far North Queensland, and specialising in tour and accommodation bookings. Our team consists of 7 friendly Cairns locals all with first hand knowledge and experiences of our lovely region. We are excited to share with you what Far North Queensland has to offer!

Where are we located?
Our travstar.com office is located in Cairns city please click here for contact details . This gives us the advantage of being able to offer you the latest up to date information of the region. We endeavor to visit all properties listed on our website and experience all tours so that we can offer you the very best service that we can possible provide.

What is our service?
We can make bookings for all the accommodation and tours you see listed on our websites. We specialise in itinerary planning and can do all the hard work for you by finding the right accommodation to suit your needs. We can also organise tours, transfers or car hire to fit in with your schedule.

Making an Enquiry

How can I make an enquiry?
You can make an enquiry by clicking on the enquiry button for that applicable tour or accommodation. Just fill out your details in the boxes provided and we will reply to all requests within 24 hours. (This time may be longer during high season)

Alternatively you can email us direct at info@travstar.com or you can give us a call on 1300 554 636 / +61 7 4041 3409.

What information will I receive?
We will email you with quotes and further information. The quotes will be attached to every email enquiry we respond to and will detail all the rate information. Availability will be checked before any enquires are sent out. Please bear in mind that at this stage your enquiry is just a quotation and no booking has been made.

What if I cannot open the attachment with my quotes in?
If you cannot open your attachment please let us know as the quotes can be resent in a different format.

Making a Reservation

How do I make a Reservation?
You can make a reservation by accessing our secure form via your quotes or email. There is also a secure link option in the top right hand corner of our website. Just complete and send the secure form making sure that you have provided valid credit card details, and made clear what you would like to book.

It is our policy to confirm all bookings within 24 hours. (This time may be longer during high season)

Making a reservation through Travstar.com requires payment to secure your booking. Please read our Payment and Cancellation Policy before making payment.

I don’t want to make a reservation online, what can I do?
You can make your reservation by phone or fax. You can call us during office hours, which are 7am – 6:30pm, 7 days a week, or send us a fax. Please remember to quote your Customer i.d number on booking which is located on your quote. Please click here to view our contact details .

What if I don’t have a credit card?
We can still accept your booking by receiving payment via cheque or a bank transfer into our account. Please contact us for banking details.

Can I make the reservation directly through the hotel or tour operator?
We have a number of special rates that are only available through our service. If you would like to make a reservation directly with the hotel or tour operator then you will need to contact them directly.

What if the hotel or tour that I have selected is not available?
We will notify you by email or phone if your chosen accommodation or tour is not available. We will do our best to suggest alternative options or dates.

What is the latest time that I can make my reservation?
We can accept bookings made on the day depending on availability. We would highly recommend booking in advance especially during high season or school holidays, as this will give you a better chance of securing your reservation.

How far ahead can I book?
You can book for example 12 months in advance, but please ensure that you remember you have made the reservation. Some rates may not be available until closer to the time.

When is peak season?
June – October is the peak holiday season in Far North Queensland. It is highly recommend to book accommodation well in advance to avoid disappointment.

Can I specify my room preferences?
Special requests can be entered into the Additional Information box on our secure form. Whereas the hotel staff will do their best to accommodate special requests, we cannot guarantee that your requests will be granted.

Confirming a reservation

What acknowledgement will I receive on booking?
When the booking is confirmed a voucher will be sent directly to the hotel or tour operator, which you have made a reservation with.

What is a Confirmation Voucher?
The confirmation voucher is your ticket. Once your booking is confirmed, we will send you a confirmation voucher by email detailing your booking. You will need to print this voucher and present when checking in and when boarding each tour.

How long does it take to get a confirmation?
Within 24 hours (This time may be longer during high season)

Changing or Canceling a booking

Can I change my reservation?
As long as you give us enough notice and depending on the availability, there will be no problems for us to change your reservation.

What if I need to cancel my reservation?
As long as you give enough notice there should be no problems with canceling your booking. Please check the cancellation policy, which is outlined on your confirmation voucher, as late cancellations will incur a penalty.

What is the cancellation policy?
You will need to check the cancellation policy issued on your quotes or confirmation vouchers as they are dependant on the nature of the product or service purchased.

Will I lose my deposit already paid?
The deposit amount is non refundable, however it can be used as a credit towards any new bookings you would like to make. There is no time limit on when this credit must be spent.

Prices and payment

What is the currency?
All quotes and rates on our websites are in AUD $

Are the room rates on your site per person or per room per night?
The quoted room rate is per room per night. The rate will reflect the number of persons you entered on your enquiry form.

What age do the children’s rates apply to?
The children’s rates generally apply between the ages of 4-14 yrs; however in some instances they may start from 2yrs up to 17yrs. Please check with each individual operator for details.

Am I eligible for the family rate?
Families of 2 adults and 2 children between the ages of 4 –14 yrs are eligible for the family rate only.

What credit/debit cards are accepted?
We currently accept Visa, Mastercard, Diners, Amex, and Bankcard

Are taxes included in the rate?
Yes. The Goods and Service Tax (G.S.T) is included in all rates advertised.

Is there a fee for using our booking service?
There is no charge to use our services. We offer free friendly local advice!

Security

Is it safe to use my credit card on the Internet?
Yes. Your credit card details will be encrypted ensuring the highest security. At no times will your debit/credit card details be transmitted unencrypted over the Internet. For further information please refer to our privacy statement.

What do you do with my personal information?
We have the utmost respect for your privacy and security. We never divulge any information in our fully encrypted database account to anyone without your consent. Once you enter the secure form to make a booking you will be guaranteed of a safe and smooth transaction.

How accurate is the information provided?
Although we endeavor to publish the most accurate, up-to-date information possible regarding costs, dates and times, this information is bound to change frequently and updating as quickly as we would like is not always possible. We therefore cannot guarantee the accuracy of this material and suggest that you use it as a guide only. For further information please refer to our terms and conditions .

Travel Insurance

We strongly recommend the purchase of travel insurance including cancellation cover.

We recommend that the insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, and additional expenses to cover hotel accommodation and costs should any services need to be extended or curtailed due to illness or other insurance risk.

Other Questions

Where can I find information about the region?
Just check out our comprehensive region guide covering Cairns, Port Douglas, Daintree & Cape Tribulation, Atherton Tablelands and Cassowary Coast.

Who do I contact if I need help?
You can contact our travel consultants 7 days a week between the hours of 7:00am – 6:30pm on 1800 663 396/ +61 7 4040 2100. Or send us an email to info@travstar.com we look forward to hearing from you!

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Contact our North Queensland office for advice on your holiday in Cairns.

Within Australia
PH: 07 4040 2100
International Callers:
PH: +61 7 40402100
Office Hours: 8am - 6pm - weekdays | 8am - 5pm weekends
Time: Saturday 4:53pm
US & Canada Callers: 1-800-640-2486
New Zealand Callers: 0800-442-041